Fields of Activity

SCRPA ACTIVITIES

• Coordinates state institutions' activities on protection of consumers;
• Protects consumers' public interest;
• Undertakes control over controls the standard contract terms and challenges the unfair terms of consumer contracts;
• In accordance with the procedure established by law, investigates individuals' reports, complaints and requests for tourism, recreational or reimbursable medical services, food and non-food products, consumer services, energy and utilities;
• Analyzes consumer complaints on unfair contract terms;
• Informs and consults consumers and business entities;
• Performs other functions specified in legal acts of the Republic of Lithuania.
• Coordinates and implements protection of consumer economic interests, supervises market of consumer products and services;
• Considers disputes between consumers and entrepreneurs through alternative dispute resolution procedure (out-of-court, ADR) and through the Electronic Dispute Resolution Platform (EGS);
• Investigates violations of Law on Advertising and cases of unfair commercial practices;
• Supervises whether non-food products delivered to the market meet legal requirements for safety, quality and labeling;
• Organizes and carries out education of consumers, sellers, producers and services providers';
• Provides information for consumers about unsafe products, which have appeared or may appear in the market;
• Organizes the exchange of information with the European Union and Member States;
• Represents the Republic of Lithuania in European Union and international organizations in consumer rights protection field.